I saved the password which I first created inside this file. I specifically made a text file when I allowed this “WD Security” product to go to work to protect my hard drive. Now I see this link – which is probably directly related to my current problem – I can’t uninstall the WD Security software without WD accepting THE VALID PASSWORD I can’t find whatever software WD Security product to re-install or upgrade by purchasing. I was puzzled that the Notification window of expiration had no link to Go Buy the Product. I came to the WD product website to see if I could BUY the Sofware that had expired. When I connected this My Passport today I first saw a TRIAL EXPIRED notice. You will HAVE NO ACCESS TO THE HARD DRIVE YOU INSTALLED IT ON UNTIL YOU PAY FOR THIS PRODUCT!”
I’m convinced I have the right password – I’ve never had a problem with thisīUT WD itself has made my working password INVALID because it is a byproduct (BUG) of using a TRIAL product – when the Trial Expired the Software itself NOW REFUSES the explicit password to My Password – not because of my error with a faulty password –īut as a policy for dealing with Trials Expired – Over & over I see that without the password my SECURITY product from WD has Competely Destroyed the very files I was trusting would be Secured! Not even giving a way to return to UN LOCKED with the password or without the password. The previous password has always worked… But WD screwed this up for my case where the Utility was a time-limited Trial that expires. How can I regain my files in My Passport? I get five tries before I must dismount drive, remove it, replug it to USB. To unlock your drive, please enter the drive password below.”Ĭorrect password copied & pasted is rejected as Invalid I then tried the WD Drive unlock app and it went through its steps but when I replug the external Passport drive it still reads in Finder as “WD Unlocker” instead of the My Passport device name. I see the drive just fine – no failure to mount. I assume my Mac is the hosting computer (instead of my Windows 10 machine) where this was installed because I find the WD security apps installed here on my Mac It expired while I was not using this My Passport external drive Perhaps because this WD Drive Unlock is an Expired Product. None of the Unlock or Uninstall methods work that I’ve read,
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