In some cases, there may be a Corel folder, but the sub-folders under it will be different for instance, you will see a “Messages” folder instead. Now, in most cases where error code 1011 is the problem, a "Corel" folder path will be non-existent. Under Preferences, you will be creating the sub-folder path /Corel/Toast/18.0. If the Preferences folder did not open, type in" ~/Library/Preferences" (without the quotes) instead and click Go.Ħ. Note: In some cases, although the folder path does not exist, it will still open the Preferences folder, since this is the last folder in the directory path that does exist and /Library and /Preferences are both system folders.ĥ. And, yes, the “userData.json” file does not exist in this case. If you get a message stating “The folder can’t be found”, that means the folder path does not exist. Type in " ~/Library/Preferences /Corel/Toast/18.0 "and click Go.Ĥ. So, in order to access it, do the following:ģ. Since the folder path is hidden, you will not be able to access it using the normal navigation method. The first thing to do is to check if you have the folder path given above, and if the userData.json file exists. Please follow the below troubleshooting Procedure: Note: The tilde (~) character simply indicates that this folder path is hidden. The userData.json file is located in this folder path: Toast 18 stores a user’s registration information as a JSON file. Please re-install the application or call customer support with error code 1011” this problem is due to a corruption or the absence of the file that holds the user registration information, aptly named"userData.json".Ī “JSON” file stands for JavaScript Object Notation, and is a standard-format text file. “You do not appear to be a registered user.
Please follow the below steps to resolve the issue. I don't know if they'll work for you but it may be worth the try. While in the midst of trying to get supports help they sent me these instructions.I didn't use them since I'm on PC but I saved the email.
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